Case Study Evidence

A pilot study to assess the impact of facilitating realtime direct-to-staff messages of appreciation from patients and colleagues.

Using quantitative methods to compare pre- and post-intervention sickness rates and qualitative analysis of staff surveys and observations. Results showed a 17.07% reduction in sickness rates in the intervention group, and an annual saving of £33,310 across two wards and a potential hospital wide saving of £351,804.

Additionally, there was a 4.5% improvement across the staff ‘health, wellbeing and safety at work’ segment, between the 2022 and 2023 NHS staff survey results.

The study underscores the potential of real-time direct-to-staff appreciation from both patient and staff as an effective mechanism for enhancing healthcare staff wellbeing, reducing sickness rates, and generating substantial financial savings and providing data on patient perceptions of receiving compassionate care. Given the significant positive outcomes, the report recommends that this realtime direct-to-staff intervention is a viable and effective staff wellbeing initiative and a strategic opportunity for Cost Improvement Programmes (CIP) and organizational transformation within healthcare settings.