Empathy in action: The role of human-centred design
Richard Jenkins, Chief Medical Officer & Senior Executive Advisor Health Industries PwC Middle East.
Patient experience is at the heart of healthcare delivery, grounded in the principles of compassion and empathy. Its earliest expression can perhaps be traced back to the Hippocratic Oath.
A positive patient experience is widely recognised as essential to delivering high quality, safe and value-driven healthcare services – especially in a field where the stakes are so high.
We desperately need a sustainable and pragmatic approach to address morale & burnout.
One that is Patient & Staff-Centric that has the willing support of patients, their families and staff, and is naturally embraced by all.
Contact us to learn more about the HUMAN by ShareGratitude Programme…Together, we can help improve morale and combat burnout…