Expressions of Gratitude & Medical Team Performance
Maternal gratitude positively affected teams’ performances (3.9 ± 0.9 vs 3.6 ± 1.0; P = .04), with most of this effect explained by the positive impact of gratitude on team information sharing (4.3 ± 0.8 vs 4.0 ± 0.8; P = .03). Forty percent of the variance in team information sharing was explained by maternal gratitude. Information sharing predicted team performance outcomes, explaining 33% of the variance in diagnostic performance and 41% of the variance in therapeutic performance.
The power and ability for patients to motivate and remind staff just how much they matter, is improving care outcomes.
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Together, we can improve staff morale and burnout to provide better patient experiences and care.